FAQ’s
FAQ’s (Frequently Asked Questions)
- What is the process for ordering custom-made rings, keychains, nameplates, and necklaces?
To order a custom-made ring, keychain, nameplate, or necklace, simply browse our collection and select the design you like. Then, specify your preferred name and colour in the corresponding boxes given alongside the listings. If there is any other specific details that you feel are important to communicate, then please WhatsApp (Text Only) us at +91 9137753072. The response time is usually 2-3 hours so please do not worry if a prompt response is not received. WhatsApp chat working hours are 11am to 6pm IST from Monday to Friday so if a query is raised during non-working hours, expect a response the next day or after the weekend.
- How long does it take to process and manufacture custom products?
As these are personalised products, the designing and manufacturing is done only after the order is received. There is no way we can keep inventory or stock ready for dispatch. Therefore, the processing and manufacturing time for custom products is typically 7 days. We take pride in meticulously crafting each item to meet your exact specifications, ensuring the highest level of craftsmanship. Once the order is dispatched, it should typically take around five days to reach you. If the product is purchased from outside India, delivery could take longer. Do not worry, we take immense care in packing our products so that it reached you in immaculate quality.
- Can I make changes to my order after it has been placed?
When you place the order, we encourage you to take extra caution while filling in the customisation details in the desired boxes. Please ensure that the exact spelling is written, and special care is taken while punching in uppercase and lowercase letters. If there is any doubt regarding customisation or a special request, then please WhatsApp us at +91 9137753072 on the same day of placing your order. We will entertain changes in customisation only until 24 hours of placing the order. Once the 24-hour window is over, no changes in customisation will be accepted. Again, we urge you to be extremely cautious initially while placing your order for smooth production and delivery.
- What materials are used for the custom-made products?
Our custom-made products are crafted using high-quality materials. The specific materials available for each design will be listed on the product page. The nameplates, wall clocks, and wall art are made of premium quality steel, while the rings, necklace, and keychains are made of high-quality brass and stainless steel metal.
- Can I see a preview or mock-up of the design before it is manufactured?
We provide detailed product descriptions and high-resolution images on our website to give you a clear idea of how the final product will look. You can even check our Instagram page and reviews on the website for better understanding on the quality of customisation. Rest assured, we have a team of great designers and are equipped with the best machine to product the best custom product for you. If there are any discrepancies with what you have received, you can always WhatsApp us your concerns at +91 9137753072 and we can work out the best solution for you. We recommend that you take proper photos and videos of your concerns with the custom-made product to help us understand your problem better.
- What if I need assistance with choosing the right design or materials?
Our customer support team is here to assist you. Please reach out to us, and we will be more than happy to guide you through the selection process, answer any questions you may have, and provide personalized recommendations based on your preferences. As mentioned, our WhatsApp (Text only) support is available on number +91 9137753072. The response time is 2-hours and our working hours are 11am to 6pm IST from Monday to Friday.
- Do you offer resizing services for rings?
All of our rings are adjustable and can be worn on all finger sizes. However, please note that resizing may have certain limitations depending on the design and materials used. Contact our customer support team for more information. As mentioned, our WhatsApp (Text only) support is available on number +91 9137753072. The response time is 2-hours and our working hours are 11am to 6pm IST from Monday to Friday.
10 . What is your policy regarding warranty and repairs?
We take pride in the quality of our products. If you encounter any issues with your custom-made jewellery due to manufacturing defects, please contact our customer support team within 4 days for assistance with repairs or replacements. Our WhatsApp (Text only) support is available on number +91 9137753072. The response time is 2-hours and our working hours are 11am to 6pm IST from Monday to Friday.
- How do I care for and maintain my custom-made jewellery?
Proper care and maintenance are crucial to keeping your custom-made jewellery looking its best for long. We recommend following our care instructions provided below:
- Avoid exposure to harsh chemicals
- Store your jewellery in a safe and dry place when not in use
- Although our jewellery is splashproof and sweatproof, avoid wearing it in swimming pools and gyms for long-lasting shine.
- What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. The available payment options will be displayed during the checkout process. We also accept cash on delivery.
- Can I cancel my order and receive a refund?
Order cancellations and refunds are subject to our cancellation policy. If you need to cancel your order, please contact our customer support team as soon as possible for further assistance.
- Do you offer international shipping?
Yes, we proudly offer international shipping to many countries. Do not worry about the packaging, as we pack our products meticulously to withstand almost all mishaps during transit. Shipping charges will apply and change based on the country you order from.